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Published: June 29, 2009 12:20 am    print this story  

Maintaining high priorities

Tonya Snodgrass puts customers’ needs first

By John Veasey
Times West Virginian

FAIRMONT — Vina Ice was having a bad day.

A family member out of town was having a financial emergency and Vina had gone to Wal-Mart to send her some money to help ease the problem with help from the ATM there.

But Vina was nervous and having some difficulties. So she found just the right person to give her some help: Tonya Snodgrass.

“She was so cheerful, I lost most of my nervousness,” Vina said.

Tonya Snodgrass of Barrackville is our “Everyday Hero.”



Wal-Mart employees

Tonya is employed by the Wal-Mart Bank, which is open seven days a week.

For her, customer service did not have to be taught. It was instilled in her by her family.

So it was easy for her to apply a little extra customer service recently when a local woman was having difficulties.

“She had come in and was having a family emergency,” Tonya said. “Wal-Mart can transfer money, but their machine was down,” she said. “She came over and was all frustrated. And she had never worked with any other machine.



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Photos


Tonya Snodgrass, an employee of Wal-Mart, says customer service is high on her employer’s list but has also been high on her own personal list of services. She is this week’s “Everyday Hero.” PHOTO BY TAMMY SHRIVER/Times West Virginian (Click for larger image)



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